JPEG Japery FAQ

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Trial Period Issues

My trial of JPEG Japery has not lasted the full 30 days, why?
Why have I been charged VAT?

Purchasing Issues

I purchased JPEG Japery but I am getting a message that the trial has expired.
Can I pay by check, postal order or by PayPal?
Can I order JPEG Japery on CD?
Our Purchasing Dept. needs vendor name & address to purchase JPEG Japery?
Why won't JPEG Japery accept my license code?
Do I need the extended download service?

Upgrading Issues

How do I upgrade to the latest version of JPEG Japery?
There is a new version of JPEG Japery available, why should I bother upgrading?
Why won't the update page accept my license code?
Where can I find my license code?
How can I upgrade my existing license?

General Issues

JPEG Japery takes a long time to start up, why?
You have not answered my emails, why?
Does JPEG Japery contain spyware, adware or any hidden programs?
Rather than change dates, I want to delete them. Is this possible?
JPEG Japery no longer reads all files on my computer, why is this?
How do I print file lists and other results?
The file renamer has numbered my files around unpredictably, why is this?
Why does JPEG Japery take a long time to wipe freespace from my drive?
Does JPEG Japery contain viruses?
How can I compress JPEGS by removing metadata?
How can I add exif data to jpeg files that do not have exif information?


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